Progressive wonderful care have Professional interpreters to provide translation in all patient care settings to promote effective communication, ensure quality and safety in patient care and to minimise potential adverse events.
At progressive wonderful care, we are abided by The policy Interpreters – Standard Procedures for Working with Health Care Interpreters must be adhered to by all staff across all NSW health services. It states:
“It is NSW Government policy that professional health care interpreters be used to facilitate communication between people who are not fluent in English, including people who are Deaf, and the staff on the NSW public health system. The use of professional interpreters allows health professionals to fulfil their duty of care, including obtaining valid consent. The Policy Directive describes the roles and functions of the Health Care Interpreter Service, situations in which interpreters must be used, what to do if an interpreter is not available, and the responsibilities of health care providers when using interpreters.”